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Understanding WorkControl Centers
WorkControl is the name used in this manual to describe a Work Order Control
Center or Dispatch Center. While your WorkCenter may be called different things, we will
refer to the MAIN CONTROL point for WorkOrders, WorkRequests, Fix-It Tickets and
other Requests. WorkControl may be one person, or multiple people who
perform the verification and initial routing of a Request. The WorkControl
is usually the FIRST and the LAST stopping point in the WorkRequests Process.
We will explain WorkControl in a number of environments.
WorkNET will elevate the performance of all types Request's and work
processes. WorkNET provides our customers with SUPERIOR WorkControl
functions and complete work process status tracking. The ability to notify
those associated with work, associate and store related documents with a work
request is JUST THE BEGINNING with WorkNET.
Colleges and Universities
Most Colleges and Universities have a Maintenance Department. Commonly
called Facility Services, Facility Management and Physical Plant, these
organizations gather highly trained craftsmen and operation professionals to
elevate the quality of maintenance, reduce the response time to emergencies, and
improve the overall operation and appearance of their facility. Often
these organizations are relatively large and require a great deal of
coordination to operate effectively.
In these modern times Colleges and Universities are assisting their Planning
Design and Construction departments with creating design specifications,
reviewing plans, and intimately involved during the construction process,
perform inspections and assist in accepting a Contractors work.
It is often deemed prudent to contract out different aspects of the
maintenance operation. Housekeeping, Custodial, Landscaping and Painting
are often the first areas which may NOT be performed by in-house personnel.
Heavy construction such as asphalt and concrete cutting and removal; roofing
repairs, specialized welding and window cleaning are also areas that are
contracted out, as there is not enough work of these types to keep a full-time
employee working.
Their WorkControl Center is at the heart of these operations. A
WorkControl Center coordinates the work processes, and acts as the go-between
those requesting work and those performing the work. WorkControl also
summarizes the time and materials and associated reports for the work performed.
High School Districts and
Organizations
K-12 Organizations
City, County
and Municipal Maintenance Departments
Private
Buildings and High-rises
Governmental Facilities
General Contractors
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