Frequently Asked Questions

This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions.

• How do I ... ?

  • get started?

  • access the manual?

  • get my USERS logged in?

  • move around within the program?

  • add a person to the Personnel Group?

  • create a customer?

  • use the email feature in WorkNET?

• Where can I find ... ?

  • out about eSignatures?

  • out about using eWorkRequests?

• Why doesn't ... ?

  • the section of the Program I want, appear.

• Who is ... ?

• What is ... ?

  • it that a License Controls?

• When is ... ?

How do I ... ?

get started? Answer: before starting, you should have some training.  Contact YOUR Systems Manager to obtain the proper privileges and training.

access the manual?  Answer: A link to the "System Manual" is located in the upper right hand corner of the WorkNET banner.  Single click on the "System Manual" link and the program will take you to our website where the manual is stored.  The manual is constantly being refined, modified and enhanced to provide information in a manner consistent with the content of the program and newly added features.

get my USERS logged in. Answer: when the program firs starts, it prompts for USER ID and Password.  The USER ID is always the entire email address of the user (ie, jdoeks@mail.ukb.edu)  The Password is chosen by the user or assigned by the Systems Administrator.  The password may be changed at anytime by the user.  Additionally, the Systems Manager may send you your password from the PEOPLE portion of the program.

move around within the program. Answer: by single clicking on links within the program.  Because you are in a web-accessed database, SINGLE CLICKS are used...instead of double-clicking.

add a person to the Personnel Group. Answer: start by clicking on the Personnel item in the top banner of your WorkNET web page.

create a customer  Answer: start by clicking on the CUSTOMERS link, located in the top banner bar of you WorkNET web page.  Or click here.

use the email in WorkNET?  Answer: Simply click on a "Notify" or individual email link and WorkNET will initialized an email via your default email program in your browser.  The initialization is made to the "default email" program which is associated with the browser on accessing computer.  There is no email system in WorkNET.  Most viruses and worms are obtained through email programs so that is not available from the WorkNET proprietary server.  Instead, WorkNET will initialize an email from inside the program. 

Individual emails may be sent by clicking on the individuals email address in the PEOPLE section of the program.

 

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Where can I find ... ?

out about using e-signatures?   Answer: Contact your Spectrum Group representative, or click on the eSignature item in the left hand column of this page.

out about using e-WorkRequests?   Answer: Contact your Spectrum Group

 

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Why doesn't ... ?

the section of the Program I want, appear.   Answer: You need to contact your Systems Manager.  Privileges to each aspect of WorkNET are granted by your Systems Manager.

all of the items available by search, appear.  Answer: you can change the number of items which will appear in your Personal Preferences.  Or, you have not been granted those privileges by your Systems Administrator.

 

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Who is ... ?

the System Manager.  Answer: This is the person from your organization who manages your program.  The System Manager will grant or deny privileges within the program based on your needs and the needs of your organization.

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What is ... ?

it that a license controls.  Answer: The license controls the total number of channels that may be configured for a customer. The license also controls the extra features that are available for use in channels (i.e. journals, files, tasks, etc.)

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When is ... ?

Spectrum Group is waiting for your WorkNET questions.

 

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